The busiest time in the workplace? The eleventh hour. No matter what time of day, it rolls around just before business writing projects are due.

Many of my business writing coaching clients work at the eleventh hour. They tell me they wish they could change that. They know that writing at the last minute is a bad idea, but they say it’s a lifelong habit.

Well, I remind them, lots of people have quit smoking, and I don’t think writing at, say, the eighth hour—or, hey, even the second hour—is anywhere near as difficult as that. The key is to start, even mechanically—set a timer, write fast for 10 minutes, reward yourself with a break afterwards; use whatever trick of the trade works for you.

Look at it this way: If you went to physical therapy because you had trouble walking, you’d start with awkward, mechanical steps. Eventually, though, you’d get good at it and might even start running. Same with writing. Start mechanically, break the bond of inertia (a body at rest stays at rest), and get to work. Pretty soon you’ll enjoy the boost of inertia (a body in motion stays in motion), and you’re off and running.

Of course, not starting writing projects has more bad juju than just procrastination. There’s the boogeyman of nothing to say. (Not true. More on that in a minute.) Or a lack of confidence. (More next time.) These are real issues that plague writers. If I could, I’d tell every parent, teacher, and boss to knock off the criticisms, already. Harsh comments seem to damage people for life. Sure, show them how to make something more concise or clear up punctuation and grammar errors, but do it in a way that encourages, not excoriates.

As for what to do when you’re stumped about what to write (or when you’ve got spaghetti head, i.e., too many ideas), try brainstorming. Set a timer (it quiets your ornery editor) and write and write. There, you’ve got a terrible first draft (which is what 99 percent of us write, anyway). Now you’ve started, tricking the body-at-rest inertia into becoming body-in-motion inertia. Speedwriting not your style? Try a different brainstorming technique—mind-mapping, listing, devil’s advocate, who-what-why-where-when-how, to name a few.

Just do it. Just start.

What’s keeping you from starting before the eleventh hour? What helps you get started sooner?

Need to kick-start your writing? We’ve got lots of ways to help: 1. Brainstorming Grab ‘N’ Go Webinar 2. Award-winning Words at Work 3. The Writer’s Companion e-book 4. Creativity @ Work e-book and 5. Membership newsletters and support to get you off to a good start and keep you moving forward.

Storytelling in business writing is a hot topic, in part because we now know how powerful stories are. MRI tests, for instance, have proven that our brains light up more creatively when we hear or read stories. And we’ve learned that stories make our messages stick because they tap into our emotions, where we buy and buy in.

Of course, journalists have known this for decades. It’s in our DNA that stories make information more interesting and memorable. So, I’m excited that stories are increasingly welcomed in the workplace. Goodness knows we need to make our business writing more creative. Now that we’re writing more than ever (so many texts, e-mails, tweets, blogs, articles!), we need to make our messages stand out.

Stories can do that.

One of the best ways to develop your storytelling skills is to read the New York Times. Last week, I read an essay by Dan Barry about growing up a Yankees fan when, hard as it is to imagine, they hovered around the cellar. Barry’s essay is a work of art that made me involuntarily clutch it to my heart when I finished reading. Check it out: The Damned Yankees.

When you’ve read it a few times (once just isn’t enough), explore why this piece is so powerful. Deconstruct it from every angle: how does he start, how does he finish, how does he keep his middle from sagging? You’ll learn a lot about storytelling simply by poring over his genius.

When you tell stories in your business writing, you’ll set yourself apart. Most business writers still overlook this easy and fun way to engage their readers. And when you tell more stories, your business writing becomes more effective. You’ll not only increase your results, respect, and revenues, you’ll make your business writing more creative. And for that, I salute you!

What stories do you tell at work? How do you incorporate them into your business writing? What results have you enjoyed?

This winter, sunny California has lived up to its name, which means spring fever arrived early. After a recent business-writing meeting, I couldn’t resist strolling Oakland’s College Avenue to check out the colorful shops. In one of my favorites, I got a good laugh from a pack of sticky notes featuring a woman holding up a file folder with the headline: “File under ‘Who cares?’”

On the way home, though, I wasn’t laughing when I thought about how fat that file would be today. About 80 percent of all business writing could be filed under that category.

What a waste of time, effort, and most of all, potential.

Time: Even 10 minutes spent on writing filed under “Who cares?” is a waste for the writer and the reader.

Effort: I’m sure that most of the people turning out “Who cares?” documents want their business writing to be more effective, but they honestly don’t know how. They’re already discouraged by their results, and their motivation takes another hit with every “Who cares?” reaction.

Potential: Here’s the real kicker—lost sales, missed opportunities, and flagging spirits. They all happen when our business writing doesn’t generate the interest it should.

OK, so what’s the antidote? What can you do to make your readers care? Try the one-two punch:

1. Write to them not at them.

-   Share stories, benefits, and results through your readers’ eyes. What do they care about? Use that as your focus rather than what you want to tell them. You’ll still get your points across—but they’ll be framed from your readers’ perspective.

-   Engage them. Use the word “you” often. It’s a proven magnet that keeps people reading.

2. Get [a little] creative.

I added that “little” qualifier because people freeze at the word “creative.” Don’t. There are so many easy ways to be more creative. And besides, since most people are slapping together their business writing, you can stand out with just a few creative touches. (Don’t worry about these in your early drafts. Add them in your editing phase.)

Here are four easy ways to be more creative:

-  Paint pictures with similes: Introduce new ideas in your business writing by comparing them to something familiar; use like and as to connect the new with the familiar. For example: Our services are like an a la carte menu—you get to choose exactly what you want.  Or: Lumping our software packages into one category is like saying pasta is just spaghetti. Your readers will be on your wavelength in a fraction of the time.

-  Add a lyrical lilt with alliteration: The repetition of initial consonant sounds in two or more neighboring words or syllables (“Paint pictures” and “lyrical lilt with alliteration”). The effect is engaging and memorable, which makes your message stand out.

-  Create mystery with foreshadowing: Mention a point early on but save the explanation until later. You’ll create drama and tension by withholding key information—which keeps your readers reading.

-  Incorporate dialogue: Introduce other voices into your article and have them talk to one another. Dialogue also makes the page look less dense—and more appealing to your readers’ eye.

When you give these creative techniques a try, your articles and blogs, reports and proposals will be filed under “Important Ideas!”

What creative techniques do you use to add interest to your business writing? What successes have you had that you can attribute to a well-crafted proposal, report, blog—even e-mail?

Journalists are the Casanovas of nonfiction writing. They flirt with their readers with come-hither headlines, lure with their leads (first paragraphs), and court with the lyrical lilt of alliteration, creative wordplay, and robust calls to action.

I’ve been both a journalist and business writer, and I know how much journalists taught me about engaging my readers. Their tricks of the trade make your business writing more fun to write—and read—because it’s more conversational, creative, and compelling. That’s what it takes to rise above the onslaught of reports, e-mails, blogs, articles, and white papers flooding our inbox every day.

David Oglivy, the “father of advertising,” warned, “You cannot bore someone into buying your product.” In my business writing training and coaching, I paraphrase that as: “You cannot bore someone into reading your business letters, reports, proposals, newsletters, articles, blogs—even your e-mail.” (You wouldn’t believe how quickly people delete something they don’t like the looks of!)

Let’s take a look at how you can copy journalists to make your content more powerful and creative:

1. First, spend time in the magazine section of your local bookstore. Study the cover lines—those provocative headlines on the front cover of any publication from Cosmo to Inc. That will show you how to grab people’s attention. Back at your desk, use the same technique when writing e-mail subject lines and headlines for blogs, reports, articles, newsletters. “Get more out of your sales” becomes “Five ways to increase your revenue” and “Reorganize your office” becomes “Drowning in paper? Try our SOS (Simple Office System).”
2. Now, grab a cup of coffee and read an article or two. Notice the tone of the articles? Today’s journalism is conversational and approachable. You won’t find much jargon or convoluted phrasing here. (Hint: They get rid of that in the editing phase.)
3. Next, see all those subheads in bold?  They’re like mini-headlines every two or three paragraphs, and you want to make them as interesting as you would a headline. Add those to your documents to break up the content, make it easier on the eye, and attract skimmers. (We’re all skimmers these days, and subheads help draw us in.)
4. Finally, consider sidebars, a journalist’s best friend for tedious lists. Don’t clog your content—and your readers’ minds—with laundry lists of details. Put them in sidebars, those boxes that often accompany magazine and newspaper stories.  Studies show they are often more read than the body copy.

You too can woo with words—and make your readers fall in love with your content.

How do you attract readers? What tricks of the trade are your favorites?

A friend recently recommended a book. A research report, he added.

“Ugh!” I thought, recalling other research books I’d read.

But I can’t put this one down. Here’s why:

It’s creatively written. No dry language, no jargon, no “researchese.” Just great stories, case studies, similes, and quotes that relate to the readers’ best interest. (All the things I teach and preach about creative business writing.)

Yes! 50 Scientifically Proven Ways to Be Persuasiveby Noah J. Goldstein, Steve J. Martin, and Robert B. Cialdini illustrates how “small changes in the way that requests are made can often lead to some startlingly big results.” (Page 150.)

And they live up to that mission on every page of their bestseller.

Want to make your business book, blogs, and articles just as compelling?  Let’s deconstruct it, that is, examine their techniques so you can use them in your business writing. In other words, emulate to write great. (More on rhyming in a minute.)

Here are just a few ways the authors made their research compelling:

1. Stories: Yes! shares fascinating tales and case studies that grab your attention and make their message stick. Think about your own stories and how you can use them to engage and inform.

2. Famous quotes: Yes! includes memorable messages from Luke Skywalker, Oscar Wilde, and Benjamin Franklin, among others. Who can you quote to add information and inspiration?

3. Clever wordplay: Yes! ends a chapter with, “The brittle foundation of the relationship may crack, and the cooperative bridge you’ve built up may come crashing down.” (Page 59.) Play with your words to say something more creatively. The above sentence could have read, “The foundation may crack and ruin your relationship,” but the authors took time to write a more creative—and memorable—analogy. Give it a try next time you write a proposal or article.

4. Rhyming: Yes! explains that rhyming offers greater “processing fluency.” In other words, our brains process rhyming phrases more easily than non-rhyming phrases. To make your message more memorable, take the time to rhyme.

If this book had been dry, word of mouth would have died on our parched lips. Same goes with boring business letters, reports, blogs, articles, proposals—even e-mail. They just don’t get the job done anymore. Give these techniques a try. Engage and inspire so you can set your business results on fire.